Frequently asked questions:

1. Do you sell STL files?

A: No, we do not. We are a licensed merchant selling physical prints of the products you see on our webstore. prices are for physical items only.

2. Are these 3d printed models in stock?

A: All of our 3D printed products are printed on demand. We process based on the date the order was made.

3. Why hasn't my order shipped yet?

A: We process in sequence. orders are processed as they come in. Our current processing times will always be listed at the top of the home page. Our standard processing time is listed at the top of the home page and excludes saturdays

NOTE: Processing time is different to shipping time. Processing time is the time it takes us to print and prepare your order. Shipping time is predicated on the postal service.

4. My order arrived damaged!

A: We endeavor to pack our products with the utmost care. Unfortunately some times the postal service can be unforgiving on packages.

If an order arrives damaged, please contact us via mcdougalldesigns3d@gmail.com so we may work with you on issuing a replacement or otherwise come to a solution.

5. What resin do you use for 3D printed miniatures?

A: My standard resin used for printing 3D printed items is anycubic translucent green. I have had consistent results with this materials performance.